Privacy Policy
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Privacy Policy Privacy Policy & Privacy Collection Notice Passion For Fashion Technologies Pty Ltd ACN 672 602 238 (referred to in this document as ‘we’, ‘us’ or ‘our’) recognises that your privacy is important, and we are committed to protecting the personal information we collect from you. |
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General |
The Privacy Act 1988 (Cth) (Privacy Act), and the Australian Privacy Principles (APP) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you. |
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Collection |
Types of Information Collected
We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the services you are seeking. This can include your name, date of birth, contact details (including address, email address, phone number), financial information (such as credit card or bank account numbers) and information about how you use our products and services.
We may also create and maintain records of individuals utilising our products and services in accordance with any applicable legal and professional obligations. Nothing in this policy limits, or is intended to operate inconsistently with, any legal and professional obligations applicable to us.
The above noted types of information collected is not an exhaustive list. We may need to collect additional information about you from time to time to provide products or services to you.
You might also need to provide us with personal information about other individuals in certain circumstances. If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them about this policy.
Purpose of Collection
The type of personal information that we collect and hold about you depends on your interaction with us. Generally, we will collect, use and hold your personal information for the purposes of:
· verifying your identity;
· providing our products and services to you as requested from time to time;
· communicating with you about upcoming events, or about our current or future products or service offerings;
· providing our updates, news, newsletters and other publications to you where you have subscribed to such services;
· answering your questions, providing you with generalised information about how our business works and other associated matters or considering and responding to requests or complaints made by you;
· providing other products or services to you or someone else you know;
· issuing tax invoices for the products or services we may provide to you from time to time;
· providing you with information about other services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you;
· facilitating our internal business operations, including the fulfilment of any legal requirements; and
· analysing our services and customer needs with a view to developing new or improved services.
Method of Collection
Personal information will generally be collected directly from you through:
· the use of any of our standard forms (such as when you register for an account with us, enter into an agreement with us, contact us with a query or request or submit your details through our website or by email);
· conversations with our staff (by phone, in person or electronically); or
· your use of our website (see below under heading ‘Internet Users’) or customer service lines.
We may also collect information other than directly from you, for example from:
· third parties such as our related entities, business partners, or your representatives;
· publicly available sources of information;
· our records of how you use our services; and
· the third parties we list in the section of this policy with the heading ‘Use and Disclosure’.
If you choose not to provide certain information about you, we may not be able to provide you with the products or services you require, or the level of service on which we pride ourselves.
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the products or services you, or they, are seeking.
Internet Users
If you access our website, we may collect additional personal information about you in the form of your IP address and domain name.
Our website(s) uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our website(s) and to create a personal record of when you visit our website(s) and what pages you view so that we may serve you more effectively.
The cookies we set include:
· Account related cookies: If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out, however, in some cases they may remain afterwards to remember your site preferences when logged out.
· Login related cookies: If applicable, we use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
· Orders processing related cookies: This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
· Site preferences cookies: In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
· Third Party Cookies: In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
Our website(s) may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites are not subject to our privacy policies and procedures. |
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Use and Disclosure |
Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above) or for purposes which are directly related to one or more of our functions and activities. This means that we may disclose personal information about you for purposes required for the administration and operation of our business, including (but not limited to):
· administering billing and debt recovery;
· managing, monitoring, planning and evaluating our services;
· safety and quality assurance and improvement activities;
· training of staff;
· testing and maintenance of information technology systems;
· product and service development, quality control and research to improve the way we provide products and services to you;
· to seek your feedback in relation to customer satisfaction and our relationship with you and perform research and statistical analysis using such feedback;
· risk management and management of legal liabilities and claims (for example, liaising with our insurers and legal representatives);
· obtaining advice from consultants and professional advisers;
· responding to subpoenas or other legal orders and obligations; and
· to comply with laws or regulations or to comply with any directions given by regulators or authorities.
We may also disclose personal information about you to:
· third party product or service providers, who assist us in operating our business (including to assist us in providing you with the products and or services that you have requested or have expressed an interest), and these service providers may not be required to comply with our privacy policy; and
· our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about services and various promotions.
Unless we have your consent, or an exception under the APP applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the APP in relation to your personal information. |
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How we use your information for Direct Marketing |
We may also use your information so that we, our related entities, and other business partners can promote and market products, services and special offers that we think will be of interest to you (which may include products, services and offers provided by a third party). This marketing may be carried out in a variety of ways (including by email, SMS/MMS, or social media) and may continue after you cease acquiring any products or services from us until you opt-out.
We acknowledge and respect our customers’ choice to ‘opt-out’ of direct marketing communication activities undertaken by us. You may opt out of direct marketing communications at any time by contacting us via email at hello@passionforfashion.au
You can also unsubscribe from marketing emails by clicking the unsubscribe link on the footer of the email communication you have received. |
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How we hold your personal information |
The security of your personal information is of paramount importance to us. We store your personal information in different ways, including in paper and in electronic form. Any bank or credit card details you provide and that we store will be encrypted, and any tax invoices we issue to you will not display your full bank or credit card details, for your added protection. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure.
If we no longer need your personal information for the purposes for which it was collected or for purposes which are directly related to one or more of our functions and activities, we will take reasonable steps to securely destroy it or permanently remove all identifying features from that information. This obligation is subject to any legal requirement or Court order to retain the information. |
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How you can access your personal information |
You may access the personal information we hold about you, upon making a written request. In order to protect your personal information we may require identification from you before releasing the requested information.
We take all reasonable steps to ensure that the personal information we hold, use and disclose is accurate, complete and up to date.
If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately.
We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us using the contact details set out in the Contact section of this policy, so that we can consider and respond to your request. We may apply an administrative charge for providing access to your personal information in response to a request. |
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Complaints |
You may use the contact details below to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the APP or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint.
If you are unhappy with the way that we handle your complaint you may make your complaint to the Office of the Australian Information Commissioner. |
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Contact |
If you have any queries or concerns about our privacy policy or the way we handle your personal information, please contact our privacy officer at:
Email address: hello@passionforfashion.au
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Changes to our privacy and information handling practices |
This privacy policy is subject to change at any time. Please check our privacy policy on our website regularly for any changes. |
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More information |
For more information about privacy in general, you can visit the Office of the Australian Information Commissioner website at http://www.oaic.gov.au/ |
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Privacy Collection Notice |
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Privacy and Confidentiality |
This collection notice outlines how Ekaterina Richardson ABN 60 478 706 374 trading as Passion For Fashion (referred to in this document as ‘we’, ‘us’ or ‘our’) collects and handles your personal information in compliance with the Privacy Act 1988 (Cth) (Privacy Act).
We are committed to ensuring the confidentiality and security of your personal information and manage your personal information in accordance with our Privacy Policy, which is available here.
We will collect and use information about you during the course of your relationship with us. We explain below when and how we may collect, use and disclose this information.
It is important that the information we hold about you is up to date. Failing to alert us to changes in the information you have provided may mean that we are unable to provide you with the services or products you require or may mean that we are unable to provide you with the quality of service on which we pride ourselves. |
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Collection, use and disclosure of information |
We may use and disclose the information we collect about you for the following purposes:
· to verify your identity;
· to provide products and services to you;
· to provide you with news, information or advice about our existing and new products and services;
· to communicate with you, including by email, mail and telephone;
· to administer billing and debt recovery;
· for managing, monitoring, planning and evaluating our services;
· for safety and quality assurance and improvement activities;
· for training of staff;
· for testing and maintenance of information technology systems;
· for product and service development, quality control and research to improve the way we provide products and services to you;
· to seek your feedback in relation to customer satisfaction and our relationship with you and perform research and statistical analysis using such feedback;
· for risk management and management of legal liabilities and claims (for example, liaising with our insurers and legal representatives);
· to obtain advice from consultants and professional advisers;
· to respond to subpoenas or other legal orders and obligations;
· to comply with laws or regulations or to comply with any directions given by regulators or authorities;
· to third party product or service providers, who assist us in operating our business (including to assist us in providing you with the products and or services that you have requested or have expressed an interest) (and these service providers may not be required to comply with our privacy policy); and
· to our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about services and various promotions.
Your personal information will not be shared, sold or disclosed other than as described in this collection notice. |
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Absence of relevant information |
If you do not provide some or all of the information requested, we may be unable to provide you with a product or service. |
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Information required by law |
We may be required by relevant laws to collect certain information from you. Details of laws that require us to collect information about individuals (personal information) and why these laws require us to collect personal information are contained in our Privacy Policy. |
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Providing your information to others |
We may provide your information to:
· our employees, related bodies corporate, contractors or external service providers for the proper provision of our services and products, the operation of the website or our business, fulfilling requests by you, and otherwise provide products and services to you, including without limitation, web hosting providers, IT systems administrators, mailing houses, newsagents, couriers, payment processors, photographic analysers, data entry service providers, electronic network administrators, debt collectors, and professional advisers such as accountants, solicitors, business advisors and consultants;
· our existing or potential agents, business partners or joint venture entities or partners;
· our sponsors, or promoters of any competition that we conduct or promote via our services;
· specific third parties authorised by you to receive information held by us; and
· as required or permitted by any law (including the Privacy Act).
If you do not want us to tell you about products or services, you may contact us via the following details:
Email: hello@passionforfashion.au
While we are unlikely to do so, we may disclose information to recipients (including service providers and our related entities) which are (1) located outside Australia and/or (2) not established in or do not carry-on business in Australia. |
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Privacy Policy |
Our Privacy Policy is available here and contains information about:
· the circumstances in which we may collect personal information from other sources (including from a third party);
· how to access personal information and seek correction of personal information; and
· how you can raise concerns that we have breached the Privacy Act or an applicable code and how we will deal with those matters. |
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Personal information you provide about someone else |
If you give us personal information about someone else, please show them a copy of this notice so that they may understand the manner in which their personal information may be used or disclosed by us in connection with your dealings with us.
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