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HOW IT WORKS

Returns and Refunds Policy

Passion for Fashion Technologies Pty Ltd

Refunds and Returns Policy

Rentals

Refunds

Subject to the terms and conditions set out in this Refunds and Returns Policy and our Terms of Hire and Purchase, you will be entitled to a full refund, including the cost of postage, in any of the following circumstances:

路聽聽聽聽聽聽 the item arrives in a condition that is not considered acceptable;

路聽聽聽聽聽聽 the incorrect item is sent to you;

路聽聽聽聽聽聽 the item sent to you is vastly different to the item described on our website; and

路聽聽聽聽聽聽 the item arrives too late for you to wear it to your planned occasion (conditions apply, see below).

In all of the above circumstances, you forfeit your right to a refund if the item(s) are worn. If the item(s) are worn, but you still feel one of the above reasons has caused significant inconvenience, a partial refund will be made at our discretion.

Please let us know ASAP if you'd like to request a refund for one of the reasons listed above. Requests for a refund should be received within 48 hours after the package was delivered to you to be considered.

You may need to wait until the item is returned back to us or our Third party provider before a refund can be approved. This especially applies to issues with condition, such as faults, damage or stains. The item will need to be assessed prior to the refund being approved and processed.

Late arrivals

Prior to finalising your Order, you will be advised of the item鈥檚 estimated delivery date. By proceeding to finalise your order, we will consider that you were aware of, and accepted, the estimated delivery date provided to you at that time (Estimated Delivery Date). If an item arrives after the Estimated Delivery Date, and as a result, you return the item unworn, you may be entitled to a full refund.

No refund or credit will be provided if the delivery is slightly late, but you choose to wear the item regardless.

Returns

Returns for change of mind or an unsuitable size/fit are not offered.

It is your responsibility to ensure you are booking the correct size and style, though we will always try to help with guidance if you want to get in touch with us before booking.

Cancellations 聽

For cancellations on all rented items, you will be entitled to a full refund if:

路聽聽聽聽聽聽 your cancellation request is received in the first 24 hours after placing your order, as long as it is still more than 72 hours from your booking start date and your package hasn't yet been dispatched, OR

路聽聽聽聽聽聽 your cancellation request is received 21 or more days prior to your booking start date.

You will not otherwise be entitled for a refund in connection with a cancellation.

Purchases

Refunds 聽

Subject to the terms and conditions set out in this Refunds and Returns Policy (including the below noted exception) and our Terms of Hire and Purchase, you will be entitled to a full refund, including the cost of postage, if there is a major problem with an item you have purchased from us. We will consider there to be a major problem if:

路聽聽聽聽聽聽 the item arrives in a condition that is not considered acceptable (i.e. the item is damaged and such damage was not disclosed in the item鈥檚 description);

路聽聽聽聽聽聽 the incorrect item is sent to you; or

路聽聽聽聽聽聽 the item sent to you is vastly different to the item described on our website.

Exception: If there is a major problem with an item you have received but we consider we are able to offer you a replacement item which is able to be delivered to you prior to your planned event or within a reasonable time, we may elect to provide you with a replacement item as opposed to providing you with a refund. We will discuss this option with you first, before making our election. In such instances, we will also bear the cost of having the incorrect item returned to us.

Returns

Returns for change of mind or an unsuitable size/fit are not offered.

It is your responsibility to ensure you are booking the correct size and style, though we will always try to help with guidance if you want to get in touch with us before booking.