Questions, answered

When you request a booking, the full amount is held on your card. It is only charged once your lender confirms. If the lender declines, the hold is released automatically.

Pick your dates in the calendar on the dress page. If your dates can be booked, you can send a request straight away and the lender confirms availability.

If your lender has to cancel, you get a full refund straight away, and we'll help you find another dress for your dates.

Of course! You are able to send a booking request through and lock in the perfect outfit as early as you like.

Through Passion For Fashion you can hire an item for 4 days. If you require an extended hire, please get in touch with us at hello@passionforfashion.au.

Please contact us and we’ll see if we can make it work! Email us at hello@passionforfashion.au.

(a) For cancellations of Orders, you will be entitled to a full refund if:

(i) your cancellation request is received in the first 24 hours after placing your Order, as long as it is still more than 72 hours from your nominated delivery date and your package hasn't yet been dispatched; OR

(ii) your cancellation request is received 21 or more days prior to your nominated delivery date.

(b) You will not otherwise be entitled to a refund in connection with a cancelled booking.

(a) We recommend placing your Order for an item no less than 3 full Business Days prior to your desired delivery date. Prior to finalising your Order, you will be advised of the item’s estimated delivery date. By proceeding to finalise your Order, we will consider that you were aware of, and accepted, the estimated delivery date provided to you at that time (Estimated Delivery Date).

(b) Your selected item(s) will be sent in order to arrive to your nominated address on or before the Estimated Delivery Date.

(c) We will use any delivery or transport provider we consider appropriate as determined at our sole discretion.

(d) Instructions to leave an item without signature will be assessed on a case-by-case basis and, where applicable, will be subject to approval by Third party providers.

(e) We cannot guarantee that any courier or other delivery agent will comply with a request to leave an item without a signature, and we do not accept any liability or responsibility where an item is not left without signature.

(f) If an item arrives after the Estimated Delivery Date, and as a result, you return the item unworn, you may be entitled to a full refund.

(g) No refund or credit will be provided if the delivery is slightly late, but you choose to wear the item regardless.

(h) If your delivery fails because you have provided an incorrect or incomplete address, you will not be entitled to a refund or credit. It is your responsibility to ensure that the address you enter is accurate.

(i) Please see our refunds and returns policy for a detailed explanation of your rights to a refund for items not delivered.  If you have hired an item from one of our Third party providers, please refer to their terms and conditions.

As soon as an item is dispatched from the warehouse or store of our rental partner, you will receive an email from us, which will include a tracking number for the postage company delivering your item (usually Australia Post).

Yes – we are a national marketplace and you can borrow and lend designer items from all over Australia.

If your event is within 72 hours, standard post may not arrive in time. Filter by your closest city to find lenders near you, then contact us and we'll help arrange express postage or a pick-up with the lender.

Please be aware that we do not offer returns or refunds for change of mind for an unsuitable size/fit. It is your responsibility to ensure you are booking the correct size and style.

If a dress falls below your feet, it is your responsibility to make sure that the dress does not become damaged throughout the hire. Alterations are strictly prohibited, and excessive staining or damage will result in further charges.

Hang it in a steamy bathroom and the creases will usually drop out. Please don't iron or steam the dress unless the lender has said that's okay.

It is the Lender's responsibility to dry clean each item before sending it to the borrower.

We understand that accidents happen, including staining and damage of items form times to time. If this occurs during your hire, you must contact the lender immediately to arrange a resolution.

You will be charged for any specialist dry-cleaning or repairs necessary. If a dispute between the lender and the borrower arises, Passion For Fashion must be contacted immediately.

1. Return your item on the rental End Date. On the final day of the rental period, you must return your rental using the pre-paid return label provided.

Secure the pre-paid label to the front of your parcel and post it at your local Australia Post Office.

Late returns will incur a fee of AU$25 per day for apparel and AU$40 for bags/jewellery.

2. Share your tracking details. As soon as the item is posted, provide the Lender with the tracking details to ensure a successful return.

Couriers and Australia Post do not generally operate on Sundays and public holidays, if your return date falls on one of these, please post your item back by 12pm the next business day.

(a) If for any reason you post or ship the rental item(s) after your Return Date, Late Fees will apply. Our Late Fees are charged at the following rates:

Apparel

$25 initial late fee for failure to post by the Return Date

Plus an addition $25 for each day you fail to provide evidence that you have posted or shipped the item(s). 

Bags

$40 initial late fee for failure to post by the Return Date

Plus an addition $40 for each day you fail to provide evidence that you have posted or shipped the item(s). 

Jewellery

$25 initial late fee for failure to post by the Return Date

Plus an additional $25 for each day you fail to provide evidence that you have posted or shipped the item(s). 

(b) By hiring an item via our Website and accepting these Terms, you irrevocably authorise us to charge Late Fees owed to us or our Third party provider to your nominated payment method.

(c) If we are unable to charge your nominated payment method for any applicable Late Fees for any reasons, we will issue you with an invoice for the relevant Late Fees, which you agree to pay within 5 Business Days. Should you fail to pay your invoice by the due date, we reserve the right to refer you to debt collection.

It is absolutely free to list all of your designer items with the Passion For Fashion! And the best part is we do it for you.

Please get in touch with our team and we will send you the onboarding info. Email us at hello@passionforfashion.au.

All lenders are paid out 1-2 days (in business days) after the agreed hire period.

When you set up your Passion For Fashion account, you will be prompted to add your banking details.

It is the Lender's responsibility to dry clean each item before sending it to the borrower.

Passion For Fashion requires all lenders to include a pre-paid return satchel to borrowers.

If your item has been returned damaged, Passion for Fashion will work with you to have you reimbursed for the cost of either repair or replacement.

We always recommend that you take pictures of your items before each hire, so you have an accurate record of when damage was sustained. Please note that Passion for Fashion does not take responsibility for loss or damage of items rented out through the platform. Passion for Fashion simply provides an online marketplace for lenders and borrower to connect.

Although Passion for Fashion will work in every way possible to make sure these reimbursements are received, we are not liable for the payment of these. The lender needs to report damage to within 24 hours after receipt of the dress.

We charge $25 a day for dresses and $40 for bags in late fees. In the event that a borrower refuses to pay late/damage fees due, we will give them 14 days to make this payment in good faith. If they resist further, the account will be passed on to a debt-collection service.